Now more than ever, culture is the driving force of an organization’s ability to successfully adapt to the ever-changing challenges set before us by the COVID pandemic. In the setting of a crisis, it can be helpful for any organization to refer back to its core values and mission for guidance. SkinCare Physicians’ cultural framework was naturally designed by our everyday collective purpose: caring for each other and our patients. In a very unsettling and unprecedented manner, almost everything in this everyday practice changed on Monday, March 16th, 2020, when Massachusetts Governor, Charlie Baker, declared the State of Emergency. The … Continue reading »
We hear about culture, read about it, and strive to somehow capture it. But what exactly is it? Is it worth our focus? Does culture really matter? At SkinCare Physicians the response is a resounding yes! And the cornerstone of our dermatology practice’s service culture is our CARE for both patients and employees. Our culture Our physician founders and original management leaders established the ideals for which we strive and initiated SkinCare Physicians’ early culture. Over time, we designed and developed behavioral standards, customer service concepts, employee hiring and training programs consistent with our core values, and our culture of … Continue reading »
HMOs (health maintenance organizations) have a penetration rate of 34.5% in Massachusetts, the fourth highest in the United States, according to the Kaiser Family Foundation. Here at SkinCare Physicians, 43% of our patients are covered by an HMO insurance plan. This post explains the common characteristics of HMOs and offers valuable tips to ensure a worry-free visit at your specialist office. What HMOs have in common There are several different types of HMOs, but they all share the following few characteristics: The role of the primary care physician (PCP): Members select a primary care physician (PCP) to coordinate all of … Continue reading »
