No one likes to arrive at the doctor’s office and find out that there is an issue with their insurance. This can delay the check-in process or may result in the patient having to self-pay for the visit. At SkinCare Physicians, our team of trained referral professionals is committed to help you to avoid insurance issues. They have one central principal in mind … to make sure that we communicate with you in every step of the way when it comes to your insurance plans and referrals.
A referral coordinator is a professional who deals exclusively with information transferred from insurance carriers and primary care physicians (PCP) through written, verbal, or electronically submitted documentation pertaining to insurance referrals and insurance plans.
At SkinCare Physicians, our Referral Department consists of 4 dedicated professionals; Senior Referral Coordinator, Loretta Jackson-Felicien who has served our patients for over 16 years, Paul Russo, Kevin Coffie, and April Brown.
Our skilled referral experts ensure that your insurance plan is active and free of any discrepancies when you initially make your appointment. They also verify the status of your insurance referral by using multiple insurance carrier websites similar to the ones that your primary care physician use when generating your referral. A few days prior to your visit, our team members check the insurance verifications and referral statuses and confirm that your insurance plan and referral are on file. If a problem is detected with either your insurance plan or your referral, they will notify you immediately.
Sometimes our patients need urgent appointments and must request their insurance referral on the day of their visit. Other times they are so busy that they forget to follow up with their PCP and confirm with their specialist’s office that the referral was received. No worries! If we do not receive your referral a few days after your visit, our team will notify your PCP to check on its status. We even go a step further! If we still do not obtain your referral, we will notify you so that you have time to reach out to your PCP to resolve any issues.
To ensure that you do not encounter issues with your insurance plan or insurance referral, we encourage you to do the following:
Getting an insurance referral, may seem like a daunting task, but our referral department is here to help. If you follow our tips, your next visit to SkinCare Physicians or any specialist will be easy.
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